1/1/2018
RETURN POLICY
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.
We do our best to offer the highest quality products to our customers. In the rare instance a return is necessary, please review our return policy terms and conditions below prior to submitting a return claim as it may affect the return.
1. In order to ensure a quick turn-around for your return, we ask you that obtain a Return Material Authorization number (RMA) from us prior to returning the purchase.
2. Customers seeking a full refund on their returned item must ship the item back to IBOR-USA within 30 days of the item’s delivery date.
3. Items returned with an RMA should either be: Defective or in New, unused condition. In either case, the original manufacturer’s packaging materials must be present.
4. Items will be considered used if:
a. The part, sight, or accessory has been mounted on a gun, rail system, or other devices.
b. Any physical blemishes or damage has occurred, such as scratching or scuffing of the product.
All our products are offered with a One Year Warranty against manufacturers or materials defects. On covered products, we will either repair your defective product or replace it with another new unit, at our option. If a replacement is not available, the full amount of the purchase will be refunded to the original payment method or in the form of an in-store credit.
To begin the return process please complete the RMA form below. If you have any questions, please EMAIL customer service Monday through Friday between the hours of 8 am to 5 pm Central Standard Time.
To start the RMA process:
1. Log in to your account from the 'My Account' section.
2. In the Track Your Recent Orders section, click on the View Details link for the order you would like to initiate the RMA.
3. Once in the order, click on the Add New RMA button.
4. Choose the number of items you want to return in the Order Items section.
5. In the Order Return Options section, select the Reason and Method for the return.
6. Finally, add the comments in the Comments section. This is optional but will speed up the RMA process. Once done, click Save RMA, and an email will be sent to both you and the store manager.
After initiating the RMA, you will receive an automated email advising them that the RMA was received. the message will contain the order number, the RMA number, and instructions to await a response from the store manager to approve the RMA before shipping the product back.
